Refund policy for consultation and file verification
Confirm an appointment
When we’ll send you an email to offer you a time slot, you will have 2 working days (48 hours) to respond to us by telling us if the time slot suits you or if you would like another availability. You must respond to us as quickly as possible and note that we do not guarantee availability until there is a confirmation. If after 48 hours we do not receive a response from you, we will cancel your appointment. You will be able to make another appointment again.
Cancel an appointment
You can cancel an appointment by notifying us 2 business days (48 hours) before the scheduled time of your appointment so that we can refund your payment. Beyond this period, the refund will be made but an administrative fee of $ 30 + taxes will be retained.
Move an appointment
You can move an appointment by notifying us by email or by phone 2 working days (48 hours) before the scheduled time of your appointment so that we can offer you another time slot. Beyond this deadline, an administrative fee of $ 30 + taxes will be charged.
Absence of appointment
If you do not show up for your appointment or are impossible to be reached by Skype or phone at the time scheduled for your appointment, 50% of the price of the consultation will be retained and 50% will be refunded to you.
Late for an appointment
You must be reachable or arrive on time for your appointment. You might have to wait your turn and the time of your appointment might be slightly delayed. This is normal. We do our best to respect the scheduled times, but sometimes a consultation takes longer and goes beyond its time slot. If, however, you arrive late or cannot be reached, we reserve the right to ask you to reschedule your appointment and an administrative fee of $ 30 + tax will be charged.
Note: Don’t forget to check your junk / spam emails. We are not responsible for omissions and delays caused by improper direction / receipt of sent emails.